Customer Success Summit 2017 has ended

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Customer Success Summit 2017

Alan Braverman

Textline
CEO
San Francisco

https://textline.com

Entrepreneur, Angel Investor, & Programmer @ Textline

8:00am PST

Registration and Breakfast Marriott Marquis

9:00am PST

The Next Wave of Customer Success Marriott MarquisGuy Nirpaz, Totango

9:30am PST

The Future of Work is Chaos Marriott MarquisClaire Burge

10:00am PST

SUCCESSTALK: The Implications of Changing Workforce Demographics Marriott MarquisDan Finnigan

10:15am PST

SUCCESSTALK: How We Drive Change Management At Slack Marriott MarquisRav Dhaliwal

10:30am PST

Break Marriott Marquis

10:45am PST

TRACK 2: Boosting Adoption With Behavior-Driven Messages Marriott MarquisMatt Zelen

11:15am PST

TRACK 2: The First 90 Days - A Customer Success Implementation Program Marriott MarquisBrian Merritt

11:45am PST

The Frictionless Enterprise: A Fireside Chat with Ed Zander Marriott MarquisJanice Roberts • Ed Zander

12:05pm PST

The Technology of a Customer-Centric Culture Marriott MarquisRavit Danino

12:30pm PST

Lunch Marriott Marquis

1:30pm PST

TRACK 5: How to Build a Customer Success Playbook Marriott MarquisKristen Hayer

2:15pm PST

TRACK 4: Beyond Reactive: Proactive CS Strategies Marriott MarquisRobyn Fernandez

3:00pm PST

TRACK 2: Our Stories on Reducing Churn Marriott MarquisMichael Connery • Shai Rybak TRACK 3: Customer Success Metrics That Matter Marriott MarquisJim Berardone • Ariel Utnik TRACK 5: Developing Your Customer Success Blueprint Marriott MarquisOmid Razavi

3:45pm PST

Break Marriott Marquis

4:00pm PST

SUCCESSTALK: Customer Success at the Enterprise Marriott MarquisSomit Goyal

4:30pm PST

PANEL: The 2020 Chief Customer Officer - CS Leaders Predict Today Marriott MarquisEmilia D'Anzica • Catherine Blackmore • Chris Dishman • Matt Zelen

5:00pm PST

Building Customer Success Organizations Marriott MarquisThomas Lah

8:00am PST

Breakfast Marriott Marquis

9:00am PST

Three Often-Overlooked Customer Success Strategies Marriott MarquisDon Peppers

9:30am PST

Customer First: A Product Person’s View Marriott MarquisSam Boonin

10:00am PST

SUCCESSTALK: The New Currency of Competitive Companies Marriott MarquisRichard Owen

10:15am PST

CEO PANEL: Who Owns the Customer? Marriott MarquisGuy Nirpaz, Totango • Andy MacMillan • Sonal Puri • Eric Yuan

10:45am PST

Break Marriott Marquis

11:00am PST

TRACK 4: Improving Visibility Into Your Customers & Team Marriott MarquisErin Bowers • Ron Kashani

11:45am PST

TRACK 5: Setting Customer Success Goals Marriott MarquisBoaz Maor

12:30pm PST

Lunch Marriott Marquis

1:30pm PST

TRACK 2: How to Become an Early Adopter of Chatbots Marriott MarquisJohn Forrester • Vicky Gkiza

2:15pm PST

The Great Debate: Is Customer Success The New Customer Experience? Marriott MarquisTiffani Bova • Julie Parrish

3:00pm PST

AWARD CEREMONY - Customer Success Hero Awards Announced Marriott MarquisOmer Gotlieb, Totango TRACK 4: Customer Impact General Session Marriott Marquis