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Customer Success Summit 2017
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General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
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Andrew Hall
HelloSign
Manager, Customer Success
San Francisco, CA
hellosign.com
Monday
, February 27
8:00am PST
Registration and Breakfast
Marriott Marquis
9:00am PST
The Next Wave of Customer Success
Marriott Marquis
Guy Nirpaz, Totango
9:30am PST
The Future of Work is Chaos
Marriott Marquis
Claire Burge
10:00am PST
SUCCESSTALK: The Implications of Changing Workforce Demographics
Marriott Marquis
Dan Finnigan
10:15am PST
SUCCESSTALK: How We Drive Change Management At Slack
Marriott Marquis
Rav Dhaliwal
10:30am PST
Break
Marriott Marquis
10:45am PST
TRACK 1: Creating a Product Communication Loop
Marriott Marquis
Sylvie Woolf
11:15am PST
TRACK 2: The First 90 Days - A Customer Success Implementation Program
Marriott Marquis
Brian Merritt
11:45am PST
The Frictionless Enterprise: A Fireside Chat with Ed Zander
Marriott Marquis
Janice Roberts • Ed Zander
12:05pm PST
The Technology of a Customer-Centric Culture
Marriott Marquis
Ravit Danino
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 1: Sales & Customer Success Are More Alike Than You Think
Marriott Marquis
Dominique Levin • Sherrod Patching
2:15pm PST
TRACK 5: How to Become a VP of Customer Success
Marriott Marquis
Chad Horenfeldt
3:00pm PST
TRACK 2: Our Stories on Reducing Churn
Marriott Marquis
Michael Connery • Shai Rybak
3:45pm PST
Break
Marriott Marquis
4:00pm PST
SUCCESSTALK: Customer Success at the Enterprise
Marriott Marquis
Somit Goyal
4:30pm PST
PANEL: The 2020 Chief Customer Officer - CS Leaders Predict Today
Marriott Marquis
Emilia D'Anzica • Catherine Blackmore • Chris Dishman • Matt Zelen
5:00pm PST
Building Customer Success Organizations
Marriott Marquis
Thomas Lah
5:30pm PST
RECEPTION
Marriott Marquis
Tuesday
, February 28
8:00am PST
Customer Breakfast
Marriott Marquis
9:00am PST
Three Often-Overlooked Customer Success Strategies
Marriott Marquis
Don Peppers
9:30am PST
Customer First: A Product Person’s View
Marriott Marquis
Sam Boonin
10:00am PST
SUCCESSTALK: The New Currency of Competitive Companies
Marriott Marquis
Richard Owen
10:15am PST
CEO PANEL: Who Owns the Customer?
Marriott Marquis
Guy Nirpaz, Totango • Andy MacMillan • Sonal Puri • Eric Yuan
10:45am PST
Break
Marriott Marquis
11:00am PST
TRACK 3: Are You Listening? Incorporating the Voice of the Customer (VOC)
Marriott Marquis
Sean Cramer • Erin Van Remortel
11:45am PST
TRACK 1: From Hiring to Adoption, Setting Up "Success" From The Inside Out
Marriott Marquis
Maranda Dziekonski • Grant Fecteau
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 5: Nail Your Next Quarterly Business Review
Marriott Marquis
Irit Eizips
2:15pm PST
The Great Debate: Is Customer Success The New Customer Experience?
Marriott Marquis
Tiffani Bova • Julie Parrish
3:00pm PST
AWARD CEREMONY - Customer Success Hero Awards Announced
Marriott Marquis
Omer Gotlieb, Totango
Timezone
Customer Success Summit 2017
America/Los Angeles
Filter By Date
Customer Success Summit 2017
Feb 27
-
28, 2017
Monday
, February 27
Tuesday
, February 28
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San Francisco, CA, United States
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Marriott Marquis
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Breaks & Meals
General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
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