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Customer Success Summit 2017
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General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
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Carina L. Aguirre
GoAnimate
Customer Success Team Manager
San Francisco Bay Area
GoAnimate.com
Monday
, February 27
8:00am PST
Registration and Breakfast
Marriott Marquis
9:00am PST
The Next Wave of Customer Success
Marriott Marquis
Guy Nirpaz, Totango
9:30am PST
The Future of Work is Chaos
Marriott Marquis
Claire Burge
10:00am PST
SUCCESSTALK: The Implications of Changing Workforce Demographics
Marriott Marquis
Dan Finnigan
10:15am PST
SUCCESSTALK: How We Drive Change Management At Slack
Marriott Marquis
Rav Dhaliwal
10:30am PST
Break
Marriott Marquis
10:45am PST
TRACK 2: Boosting Adoption With Behavior-Driven Messages
Marriott Marquis
Matt Zelen
11:45am PST
The Frictionless Enterprise: A Fireside Chat with Ed Zander
Marriott Marquis
Janice Roberts • Ed Zander
12:05pm PST
The Technology of a Customer-Centric Culture
Marriott Marquis
Ravit Danino
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 2: Zooming To Success - Zoom's Success Story
Marriott Marquis
Nick Chong
2:15pm PST
TRACK 4: Beyond Reactive: Proactive CS Strategies
Marriott Marquis
Robyn Fernandez
3:00pm PST
TRACK 1: Taking a Modern Approach to Support and Services
Marriott Marquis
Fernando Pizarro • David Yoffie
3:45pm PST
Break
Marriott Marquis
Tuesday
, February 28
11:00am PST
TRACK 3: Are You Listening? Incorporating the Voice of the Customer (VOC)
Marriott Marquis
Sean Cramer • Erin Van Remortel
11:45am PST
TRACK 2: Solving for Complex Customer Relationships
Marriott Marquis
Sofie Dewyn • Charlotte Pauwels • Noah Reiter
1:30pm PST
TRACK 4: Boosting Your Day-to-Day Productivity
Marriott Marquis
Costen Hickman
2:15pm PST
The Great Debate: Is Customer Success The New Customer Experience?
Marriott Marquis
Tiffani Bova • Julie Parrish
Timezone
Customer Success Summit 2017
America/Los Angeles
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Customer Success Summit 2017
Feb 27
-
28, 2017
Monday
, February 27
Tuesday
, February 28
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San Francisco, CA, United States
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Marriott Marquis
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Breaks & Meals
General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
Popular
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