Sched.com Conference Mobile Apps
Customer Success Summit 2017
has ended
Create Your Own Event
Customer Success Summit 2017
Schedule
Simple
Expanded
Grid
By Venue
Speakers
Attendees
Search
or browse by date + venue
Breaks & Meals
General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
Popular
menu
Menu
Schedule
Speakers
Attendees
Search
← Back
DL
Danielle Lakeberg
Orchestra Software
VP of Customer Success
Portland OR
Monday
, February 27
8:00am PST
Registration and Breakfast
Marriott Marquis
9:00am PST
The Next Wave of Customer Success
Marriott Marquis
Guy Nirpaz, Totango
9:30am PST
The Future of Work is Chaos
Marriott Marquis
Claire Burge
10:00am PST
SUCCESSTALK: The Implications of Changing Workforce Demographics
Marriott Marquis
Dan Finnigan
10:15am PST
SUCCESSTALK: How We Drive Change Management At Slack
Marriott Marquis
Rav Dhaliwal
10:30am PST
Break
Marriott Marquis
11:15am PST
TRACK 3: Assessing Customer Maturity is Essential for Effective CS Management
Marriott Marquis
Boaz Maor • Ralf Wittgen
11:45am PST
The Frictionless Enterprise: A Fireside Chat with Ed Zander
Marriott Marquis
Janice Roberts • Ed Zander
12:05pm PST
The Technology of a Customer-Centric Culture
Marriott Marquis
Ravit Danino
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 5: How to Build a Customer Success Playbook
Marriott Marquis
Kristen Hayer
2:15pm PST
TRACK 1: How Marketing & Customer Success Can Build a Customer-Centric Company
Marriott Marquis
Peter Armaly • Tiffany Beddow
3:00pm PST
TRACK 5: Developing Your Customer Success Blueprint
Marriott Marquis
Omid Razavi
3:45pm PST
Break
Marriott Marquis
4:00pm PST
SUCCESSTALK: Customer Success at the Enterprise
Marriott Marquis
Somit Goyal
4:30pm PST
PANEL: The 2020 Chief Customer Officer - CS Leaders Predict Today
Marriott Marquis
Emilia D'Anzica • Catherine Blackmore • Chris Dishman • Matt Zelen
5:30pm PST
RECEPTION
Marriott Marquis
Tuesday
, February 28
8:00am PST
Breakfast
Marriott Marquis
9:00am PST
Three Often-Overlooked Customer Success Strategies
Marriott Marquis
Don Peppers
9:30am PST
Customer First: A Product Person’s View
Marriott Marquis
Sam Boonin
10:00am PST
SUCCESSTALK: The New Currency of Competitive Companies
Marriott Marquis
Richard Owen
10:15am PST
CEO PANEL: Who Owns the Customer?
Marriott Marquis
Guy Nirpaz, Totango • Andy MacMillan • Sonal Puri • Eric Yuan
10:45am PST
Break
Marriott Marquis
11:00am PST
TRACK 1: Aligning Sales, Marketing, and Product Around Customer Success
Marriott Marquis
Evan Klein • Kia Puhm
TRACK 2: Leveraging Customer Education & Self-Help to Scale
Marriott Marquis
Adam Avramescu • Don Davidge
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 3: When Should Customer Feedback Change Your Business Strategy
Marriott Marquis
Natasha Bishop • Lisa Haubenstock
2:15pm PST
The Great Debate: Is Customer Success The New Customer Experience?
Marriott Marquis
Tiffani Bova • Julie Parrish
3:00pm PST
AWARD CEREMONY - Customer Success Hero Awards Announced
Marriott Marquis
Omer Gotlieb, Totango
Timezone
Customer Success Summit 2017
America/Los Angeles
Filter By Date
Customer Success Summit 2017
Feb 27
-
28, 2017
Monday
, February 27
Tuesday
, February 28
Filter By Venue
San Francisco, CA, United States
Sort schedule by Venue
Marriott Marquis
Filter By Type
Breaks & Meals
General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
Popular
Recently Active Attendees
CL
Clovis Long
Scott Weaver
Kevin Capp
Chelsea Souter
Jennifer Miles
MP
Meghan Parpos
Mikael Blaisdell
K
Kristy
More →