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Monday, February 27 • 11:15am - 11:40am
TRACK 1: Metrics That Bridge Sales and Customer Success (a sales-ops perspective)

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Metrics That Bridge Sales and Customer Success
Nate Richardson | xMatters
In this session I'll discuss the too-common gap between sales and customer success, and how telling the right stories can bridge the divide. Regardless of industry, attendees will walk away with concrete ways in which they can define metrics that will make the sales team come knocking on their door. Drawing inspiration from real world experiences and learnings from my sales-ops role in the customer success industry, I'll discuss examples that illustrate how metrics that matter accelerate growth and bring teams together.

avatar for Nate Richardson

Nate Richardson

Corporate Operations, Customer Success, xMatters, Inc.

Monday February 27, 2017 11:15am - 11:40am
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (19)