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Monday, February 27 • 11:15am - 11:40am
TRACK 3: Assessing Customer Maturity is Essential for Effective CS Management

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Ralf Wittgen | Promapp Solutions
Boaz Maor 

Customer Health Score measures the health of the customer-vendor relations. It is necessary, but not sufficient to determine what needs to happen to accelerate customer success. This is why we have developed a framework to assess Customer Maturity. 

Customer Maturity measures the sophistication by which the customer team is working and therefore their readiness to effectively utilize the vendor’s solution. 

This session will provide both theoretical explanation of the value and practical means of measuring Customer Maturity and incorporate it into your CS workflow. We will show how Customer Maturity adds a powerful actionable dimension to Customer Health Score in the way you manage your customers.

Speakers
avatar for Boaz Maor

Boaz Maor

VP, Customer Success, Self
avatar for Ralf Wittgen

Ralf Wittgen

Chief Customer Officer, Promapp Solutions


Monday February 27, 2017 11:15am - 11:40am
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (31)