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Monday, February 27 • 3:00pm - 3:45pm
TRACK 2: Our Stories on Reducing Churn

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Two featured presentations:

Reducing Churn with Proven Monetization
Shai Rybak | Clicktale

Learn how Clicktale actively reduced churn by aligning services with their customer business goals 


How to Implement a Save Process

Michael Connery | BetterCloud 

You invest time in software, CSMs, proactive outreach, swag, and more, but what actually happens after you mark a customer as "At Risk"? Every organization needs to have a plan in place to alert key personnel, establish an engagement initiative, and recapture your customer, starting the moment the potential to churn is realized.


Speakers
avatar for Michael Connery

Michael Connery

Director of Customer Success, BetterCloud
avatar for Shai Rybak

Shai Rybak

VP Customer Success, Clicktale, Ltd.


Monday February 27, 2017 3:00pm - 3:45pm
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (41)