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Monday, February 27 • 2:15pm - 2:55pm
TRACK 3: Approaches to Scaling Customer Success

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Scaling Your Customer Experience Team for Success
Anjanette Hill-Mendoza | Glassdoor

How to Deliver a Scalable Enterprise Onboarding Experience to Your SMB Customers
Justin Oberbauer | Prosperworks

The first 60 days is the most critical phase in your customer's path to success. If you could, every customer would get white glove treatment, and guided quickly to their desired outcome and increasing retention and growth. I'll explain how we used automation, behavioral data and Totango to allow us do it effectively, efficiently and profitably while achieving near 100% Customer Satisfaction and lowering time to desired outcome. 



Speakers
avatar for Anjanette Hill-Mendoza

Anjanette Hill-Mendoza

VP, Customer Success, Glassdoor
avatar for Justin Oberbauer

Justin Oberbauer

VP Customer Success, ProsperWorks


Monday February 27, 2017 2:15pm - 2:55pm
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (58)