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Tuesday, February 28 • 11:00am - 11:40am
TRACK 3: Are You Listening? Incorporating the Voice of the Customer (VOC)

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Two featured presentations:
A Conversation vs. A Monologue: A New Model for Merging CX and CS
Erin Van Remortel | Verizon

Lessons Learned From the VOC Team
Sean Cramer | Atlassian

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Sean Cramer

Head of Voice of the Customer, Atlassian
avatar for Erin Van Remortel

Erin Van Remortel

Customer Experience, Verizon

Tuesday February 28, 2017 11:00am - 11:40am
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (24)