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Tuesday, February 28 • 11:45am - 12:30pm
TRACK 1: From Hiring to Adoption, Setting Up "Success" From The Inside Out

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Two featured presentations:

Internal Success Matters
Grant Fecteau | WeWork

What does Customer Success look like when the customer is you?  At WeWork, we use the industry concept of Customer Success and apply it to the adoption of internal systems with the goal of fostering delight and ease of access in the same way that SaaS companies do through external-facing teams. To be competitive in today’s economy, every company must become a technology company by adopting technology as a critical component of its success. And in order to do this successfully, companies must begin to understand their employees themselves as customers. 

How to Hire, Onboard, and Set Your Customer Success Team Up for "Success"
Maranda Dziekonski | HelloSign 

Starting Customer Success in your organization just isn't enough. How do you hire the right individuals that will drive the proactive results? How do you onboard them successfully and quickly so they will start driving value ASAP? Most importantly, how do you set them up to successfully navigate an organization that may not understand what Customer Success is? This session will provide you with a very tactical and proven approach to hiring, onboarding, and setting up your Customer Success Team for success

avatar for Maranda Dziekonski

Maranda Dziekonski

Vice President, Customer Operations, HelloSign
avatar for Grant Fecteau

Grant Fecteau

Head of Customer Success Recruiting, WeWork

Tuesday February 28, 2017 11:45am - 12:30pm
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (22)