Customer Success Summit 2017

Two featured sessions:

The Role of Partners in the Subscription Economy
Scott Salkin | Allbound

View Presentation

For decades, channel partner programs have been a key strategy for companies looking to accelerate sales while lowering customer acquisition costs. Today, that paradigm is changing. Partners are less critical to pre-sales, net-new revenue and margins - and more critical than ever to customer adoption, value and churn. But how do you implement a through-partner customer success model? Where does it fit within the organization? And what are the most critical components for working with partners to make sure that you're accomplishing your #1 goal - having tremendously happy customers.

Creating a Nimble Hippo Company
Steve Currie | Communitech 

View Presentation

Large enterprise organizations have to become more nimble and agile in response to a customer-centric world. They need to use design thinking and lean startup principles to be more responsive to consumer demands, but also focus on the process and discipline of execution to create value out of their innovation activities.