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Monday, February 27 • 1:30pm - 2:10pm
TRACK 5: How to Build a Customer Success Playbook

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In this interactive session we'll talk about customer success playbooks, review the steps you should take to successfully build and implement a playbook, and work together to build a few plays. You'll leave this session knowing what should be in your playbook, and being prepared to write plays with your customer success team.

Speakers
avatar for Kristen Hayer

Kristen Hayer

Founder & CEO, The Success League


Monday February 27, 2017 1:30pm - 2:10pm
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (45)