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Tuesday, February 28 • 11:45am - 12:30pm
TRACK 5: Setting Customer Success Goals

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Setting the right goals for your Customer Success team is the first step for every CS exec. After all, your performance is measured based on your ability to meet or exceed these goals. But, moreover, your ability to understand your business and direct your team towards the right areas of work is dependent on clear signals from the business.

In this interactive session you will learn how to set up appropriate goals for the CS function in your company, looking at both leading and lagging indicators, commercial versus non-commercial goals, value for the customer versus value for the vendor and more. The objective of this session is to arm you with a framework and practical guidelines and tools to develop a balanced scorecard and effective set of goals to be measured. 

avatar for Boaz Maor

Boaz Maor

VP, Customer Success, Self

Tuesday February 28, 2017 11:45am - 12:30pm
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (38)