CSM’s are busy wearing multiple hats! Between juggling customer interactions, maintaining internal relations, keeping documentation and systems up to date and ensuring adoption, retention and upsell, the work of a CSM is both challenging and rewarding. How do you keep your team motivated through the challenges? While most CS Leaders understand how important this is, it isn’t always easy to maintain a motivated team environment.
This interactive session will focus on defining the right framework to keep your team motivated and performing well. By applying some common sense tactics and communication methods you will be able to keep you team engaged and reduce the friction and turnover that sometimes happens in CS Teams. Bring your challenges and ideas to share.
