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Monday, February 27 • 11:15am - 11:45am
TRACK 5: Keeping Your Customer Success Team Motivated

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CSM’s are busy wearing multiple hats!  Between juggling customer interactions, maintaining internal relations, keeping documentation and systems up to date and ensuring adoption, retention and upsell, the work of a CSM is both challenging and rewarding.  How do you keep your team motivated through the challenges? While most CS Leaders understand how important this is, it isn’t always easy to maintain a motivated team environment.

This interactive session will focus on defining the right framework to keep your team motivated and performing well.  By applying some common sense tactics and communication methods you will be able to keep you team engaged and reduce the friction and turnover that sometimes happens in CS Teams.  Bring your challenges and ideas to share.

avatar for Irene Lefton

Irene Lefton

Customer Success Executive
I enjoy aligning strategy with the voice of the customer. My background spans multiple industries and use cases across large companies and start-ups. I gained my understanding of process from my time at Transamerica Insurance and PWC, and I built my flexibility muscles through both successes and failures in several early stage and venture backed start-ups. Working and living in Europe gave me a global perspective and I'm currently advising... Read More →

Monday February 27, 2017 11:15am - 11:45am
Marriott Marquis 780 Mission St, San Francisco, CA 94103

Attendees (10)