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JF

James Fortner

Monday, February 27
 

8:00am PST

Registration and Breakfast Marriott Marquis

9:00am PST

The Next Wave of Customer Success Marriott MarquisGuy Nirpaz, Totango

9:30am PST

The Future of Work is Chaos Marriott MarquisClaire Burge

10:00am PST

SUCCESSTALK: The Implications of Changing Workforce Demographics Marriott MarquisDan Finnigan

10:15am PST

SUCCESSTALK: How We Drive Change Management At Slack Marriott MarquisRav Dhaliwal

10:30am PST

Break Marriott Marquis

10:45am PST

TRACK 2: Boosting Adoption With Behavior-Driven Messages Marriott MarquisMatt Zelen

11:15am PST

TRACK 3: Assessing Customer Maturity is Essential for Effective CS Management Marriott MarquisBoaz Maor • Ralf Wittgen

11:45am PST

The Frictionless Enterprise: A Fireside Chat with Ed Zander Marriott MarquisJanice Roberts • Ed Zander

12:30pm PST

Lunch Marriott Marquis

1:30pm PST

TRACK 5: How to Build a Customer Success Playbook Marriott MarquisKristen Hayer

2:15pm PST

TRACK 3: Approaches to Scaling Customer Success Marriott MarquisAnjanette Hill-Mendoza • Justin Oberbauer TRACK 4: Beyond Reactive: Proactive CS Strategies Marriott MarquisRobyn Fernandez

3:00pm PST

TRACK 3: Customer Success Metrics That Matter Marriott MarquisJim Berardone • Ariel Utnik

3:45pm PST

Break Marriott Marquis

4:00pm PST

SUCCESSTALK: Customer Success at the Enterprise Marriott MarquisSomit Goyal

4:30pm PST

PANEL: The 2020 Chief Customer Officer - CS Leaders Predict Today Marriott MarquisEmilia D'Anzica • Catherine Blackmore • Chris Dishman • Matt Zelen

5:30pm PST

RECEPTION Marriott Marquis
 
Tuesday, February 28
 

8:00am PST

Breakfast Marriott Marquis

9:00am PST

Three Often-Overlooked Customer Success Strategies Marriott MarquisDon Peppers

9:30am PST

Customer First: A Product Person’s View Marriott MarquisSam Boonin

10:45am PST

Break Marriott Marquis

11:00am PST

TRACK 4: Improving Visibility Into Your Customers & Team Marriott MarquisErin Bowers • Ron Kashani

11:45am PST

TRACK 5: Setting Customer Success Goals Marriott MarquisBoaz Maor

12:30pm PST

Lunch Marriott Marquis