Customer Success Summit 2017 has ended

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Customer Success Summit 2017

Sam Altman

10:45am PST

TRACK 1: Creating a Product Communication Loop Marriott MarquisSylvie Woolf TRACK 2: Boosting Adoption With Behavior-Driven Messages Marriott MarquisMatt Zelen

11:15am PST

TRACK 1: Metrics That Bridge Sales and Customer Success (a sales-ops perspective) Marriott MarquisNate Richardson TRACK 2: The First 90 Days - A Customer Success Implementation Program Marriott MarquisBrian Merritt TRACK 3: Assessing Customer Maturity is Essential for Effective CS Management Marriott MarquisBoaz Maor • Ralf Wittgen

1:30pm PST

TRACK 1: Sales & Customer Success Are More Alike Than You Think Marriott MarquisDominique Levin • Sherrod Patching TRACK 2: Zooming To Success - Zoom's Success Story Marriott MarquisNick Chong TRACK 3: What I Learned From Building Multiple Success Teams Marriott MarquisAmy Mustoe • Nate Williams TRACK 5: How to Build a Customer Success Playbook Marriott MarquisKristen Hayer

2:15pm PST

TRACK 1: How Marketing & Customer Success Can Build a Customer-Centric Company Marriott MarquisPeter Armaly • Tiffany Beddow TRACK 4: Beyond Reactive: Proactive CS Strategies Marriott MarquisRobyn Fernandez TRACK 5: How to Become a VP of Customer Success Marriott MarquisChad Horenfeldt

3:00pm PST

TRACK 2: Our Stories on Reducing Churn Marriott MarquisMichael Connery • Shai Rybak TRACK 3: Customer Success Metrics That Matter Marriott MarquisJim Berardone • Ariel Utnik

11:00am PST

TRACK 1: Aligning Sales, Marketing, and Product Around Customer Success Marriott MarquisEvan Klein • Kia Puhm TRACK 3: Are You Listening? Incorporating the Voice of the Customer (VOC) Marriott MarquisSean Cramer • Erin Van Remortel

11:45am PST

TRACK 1: From Hiring to Adoption, Setting Up "Success" From The Inside Out Marriott MarquisMaranda Dziekonski • Grant Fecteau TRACK 2: Solving for Complex Customer Relationships Marriott MarquisSofie Dewyn • Charlotte Pauwels • Noah Reiter TRACK 3: Mission Critical Components to Customer Success Marriott MarquisEphrat Geisler, AppsFlyer • Elizabeth Fulton TRACK 5: Setting Customer Success Goals Marriott MarquisBoaz Maor

12:30pm PST

Lunch Marriott Marquis

1:30pm PST

TRACK 3: When Should Customer Feedback Change Your Business Strategy Marriott MarquisNatasha Bishop • Lisa Haubenstock TRACK 4: Boosting Your Day-to-Day Productivity Marriott MarquisCosten Hickman TRACK 5: Nail Your Next Quarterly Business Review Marriott MarquisIrit Eizips