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avatar for Shannon Weber

Shannon Weber

Take the Interview
Customer Success Manager
Greater New York City Area
Websitetaketheinterview.com
I'm very easy-going and enjoy meeting new people! Small talk can be boring, so feel free to talk about interesting topics, news, current events with me. I love sports- so happy to talk about your favorite teams and your golf game.
Monday, February 27
 

8:00am PST

Registration and Breakfast Marriott Marquis

9:00am PST

The Next Wave of Customer Success Marriott MarquisGuy Nirpaz, Totango

9:30am PST

The Future of Work is Chaos Marriott MarquisClaire Burge

10:00am PST

SUCCESSTALK: The Implications of Changing Workforce Demographics Marriott MarquisDan Finnigan

10:15am PST

SUCCESSTALK: How We Drive Change Management At Slack Marriott MarquisRav Dhaliwal

10:30am PST

Break Marriott Marquis

10:45am PST

TRACK 1: Creating a Product Communication Loop Marriott MarquisSylvie Woolf

11:15am PST

TRACK 3: Assessing Customer Maturity is Essential for Effective CS Management Marriott MarquisBoaz Maor • Ralf Wittgen

11:45am PST

The Frictionless Enterprise: A Fireside Chat with Ed Zander Marriott MarquisJanice Roberts • Ed Zander

12:05pm PST

The Technology of a Customer-Centric Culture Marriott MarquisRavit Danino

12:30pm PST

Lunch Marriott Marquis

1:30pm PST

TRACK 1: Sales & Customer Success Are More Alike Than You Think Marriott MarquisDominique Levin • Sherrod Patching

2:15pm PST

TRACK 5: How to Become a VP of Customer Success Marriott MarquisChad Horenfeldt

3:00pm PST

TRACK 1: Taking a Modern Approach to Support and Services Marriott MarquisFernando Pizarro • David Yoffie

3:45pm PST

Break Marriott Marquis

4:00pm PST

SUCCESSTALK: Customer Success at the Enterprise Marriott MarquisSomit Goyal
 
Tuesday, February 28
 

11:00am PST

TRACK 1: Aligning Sales, Marketing, and Product Around Customer Success Marriott MarquisEvan Klein • Kia Puhm

11:45am PST

TRACK 1: From Hiring to Adoption, Setting Up "Success" From The Inside Out Marriott MarquisMaranda Dziekonski • Grant Fecteau

1:30pm PST

TRACK 3: When Should Customer Feedback Change Your Business Strategy Marriott MarquisNatasha Bishop • Lisa Haubenstock