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Sonja Elcic

Satrix Solutions
Client Experience Analyst
Scottsdale, AZ
Satrix Solutions is a customer success champion, helping companies derive maximum value from their most important assets – customers, employees, and reputation. Benefitting from a range of feedback programs and a consultative approach, companies that partner with us realize Net Promoter Scores® twice the B2B average and experience increased retention, referrals, and sales win rates. The objective insights and recommendations delivered empower business leaders to outperform the competition and achieve higher valuations in the public and private markets.

Flawless execution is the focus as we embark on designing and implementing your feedback programs, utilizing best practices and avoiding common pitfalls. We rely on our extensive experience to analyze and interpret your customer and employee feedback data, without bias, and deliver detailed metrics, segmentation data and vital trends that are both informative and actionable. The added visibility into both customer and employee perceptions and attitudes enables your business leaders to make more informed decisions and prioritize improvement efforts that will fuel revenue and profit growth.

Satrix Solutions, a certified Net Promoter® Loyalty Partner, serves organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience.

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