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Customer Success Summit 2017
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General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
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VL
Vincent Liew
Auth0
Customer Success Manager
Bellevue, WA
auth0.com
Customer success is my focus and I'm always looking for new and exciting ways to help my customers in adopting and implementing new technologies.
Monday
, February 27
8:00am PST
Registration and Breakfast
Marriott Marquis
9:00am PST
The Next Wave of Customer Success
Marriott Marquis
Guy Nirpaz, Totango
9:30am PST
The Future of Work is Chaos
Marriott Marquis
Claire Burge
10:00am PST
SUCCESSTALK: The Implications of Changing Workforce Demographics
Marriott Marquis
Dan Finnigan
10:15am PST
SUCCESSTALK: How We Drive Change Management At Slack
Marriott Marquis
Rav Dhaliwal
10:30am PST
Break
Marriott Marquis
10:45am PST
TRACK 2: Boosting Adoption With Behavior-Driven Messages
Marriott Marquis
Matt Zelen
11:15am PST
TRACK 4: Building an Impactful Tech-Touch Program
Marriott Marquis
Cecilia Tevel • Greg Walder • Andersen Yu
11:45am PST
The Frictionless Enterprise: A Fireside Chat with Ed Zander
Marriott Marquis
Janice Roberts • Ed Zander
12:05pm PST
The Technology of a Customer-Centric Culture
Marriott Marquis
Ravit Danino
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 3: What I Learned From Building Multiple Success Teams
Marriott Marquis
Amy Mustoe • Nate Williams
2:15pm PST
TRACK 3: Approaches to Scaling Customer Success
Marriott Marquis
Anjanette Hill-Mendoza • Justin Oberbauer
3:00pm PST
TRACK 3: Customer Success Metrics That Matter
Marriott Marquis
Jim Berardone • Ariel Utnik
3:45pm PST
Break
Marriott Marquis
4:00pm PST
SUCCESSTALK: Customer Success at the Enterprise
Marriott Marquis
Somit Goyal
4:30pm PST
PANEL: The 2020 Chief Customer Officer - CS Leaders Predict Today
Marriott Marquis
Emilia D'Anzica • Catherine Blackmore • Chris Dishman • Matt Zelen
5:30pm PST
RECEPTION
Marriott Marquis
Tuesday
, February 28
11:00am PST
TRACK 4: Improving Visibility Into Your Customers & Team
Marriott Marquis
Erin Bowers • Ron Kashani
11:45am PST
TRACK 3: Mission Critical Components to Customer Success
Marriott Marquis
Ephrat Geisler, AppsFlyer • Elizabeth Fulton
12:30pm PST
Lunch
Marriott Marquis
1:30pm PST
TRACK 5: Nail Your Next Quarterly Business Review
Marriott Marquis
Irit Eizips
3:00pm PST
AWARD CEREMONY - Customer Success Hero Awards Announced
Marriott Marquis
Omer Gotlieb, Totango
Timezone
Customer Success Summit 2017
America/Los Angeles
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Customer Success Summit 2017
Feb 27
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28, 2017
Monday
, February 27
Tuesday
, February 28
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San Francisco, CA, United States
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Marriott Marquis
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Breaks & Meals
General Session
Track 1: The CS Mission Beyond the CS Function
Track 2: Innovating With Technology
Track 3: Customer Success Methods & Models
Track 4: Customer Impact Track (customers only)
Track 5: Customer Success Cafe
VIP Executive Track
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